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Truhr Deep Tech Private Limited
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E-Commerce - Logistics Manager

E-Commerce - Logistics Manager

Truhr Deep Tech Private Limited

4 - 8 years

4 - 6 Lacs

hyderabad telangana india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

ecommerce solutions time management skills planning

Work Mode

On-site

Job Type

Full Time

Job Description

E-Commerce Logistics Manager

Department:

Supply Chain / Operations

Reports To:

Operations Head

Location:

Hyderabad

Employment Type:

Full-time

Key Responsibilities

1. Logistics Operations

Oversee daily dispatches, shipments, and delivery timelines for B2C and B2B e-commerce orders.
Ensure accurate order picking, packing, and shipping in coordination with warehouse teams.
Monitor first-mile, mid-mile, and last-mile logistics operations.
Track real-time delivery performance and resolve shipment delays, exceptions, or losses.

2. Vendor & Courier Management

Liaise with courier partners for SLA compliance.
Negotiate freight rates and service contracts to optimize logistics costs.
Evaluate courier partner performance and ensure 95%+ on-time delivery.

3. Inventory & Warehouse Coordination

Coordinate with warehouse and fulfillment teams to ensure inventory accuracy.
Implement process improvements to minimize stock-outs and overstocks.
Ensure compliance with packaging standards and branding guidelines.

4. Returns & Reverse Logistics

Manage customer returns and exchange logistics efficiently.
Ensure timely credit/refund initiation and inventory reconciliation.
Track return reasons and recommend process or quality improvements.

5. Technology & Analytics

Track logistics KPIs.
Generate daily/weekly dashboards on cost per shipment, delivery TAT, and RTO%.
Identify automation opportunities (API integration, shipping rules, route optimization).

6. Compliance & Customer Experience

Ensure all deliveries meet regulatory, tax, and documentation requirements.
Support customer service teams with delivery-related issue resolution.
Drive continuous improvement in delivery experience and feedback scores

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