E-Commerce Executive

0 years

1 - 2 Lacs

Posted:9 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

ORDER MANAGEMENT:

  • Process and confirm customer orders placed through the website.
  • Monitor order status and ensure smooth order lifecycle from purchase to delivery.

LOGISTICS AND DELIVERY COORDINATION:

  • Track shipments and resolve issues related to delayed or failed deliveries.
  • Communicate with logistics/delivery partners for pickups, returns, and escalations.
  • Handle reverse logistics (returns, exchanges) and ensure customer satisfaction.

CUSTOMER COMMUNATION:

  • Interact with customers regarding order confirmations, delivery updates, delays, or return issues.
  • Provide after-sales support and resolve complaints professionally.

BILLING AND DOCUMENTATION:

  • Generate invoices and maintain billing records for all transactions.
  • Coordinate with finance/accounts for reconciliation and payment tracking.

INVENTORY COORDINATION:

  • Work with inventory teams to ensure product availability and stock accuracy.

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person

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