E-Commerce Executive

About Us: Mamta Lights, established with a passion for illuminating spaces, is a trusted name in the world of lighting solutions. We manufacture and supply premium-quality LED lights, COB lights, panel lights, and more, transforming houses into homes and commercial spaces into inspiring environments. Job Description: We seek a dynamic and self-motivated individual to join our team as an e-commerce Representative/telecaller Executive. In this role, you will handle inbound calls, cater to B2B clients, conduct follow-ups, and efficiently update our Customer Relationship Management (CRM) system and upload and manage stock on all e-commerce platforms like Our Website, Amazon, Flipkart, etc. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. Key Responsibilities: Handle inbound calls and inquiries from B2B clients Provide detailed product information and assistance to customers Maintain and update customer data in CRM and Excel/Google Sheets Conduct follow-ups to ensure client satisfaction Assist in managing product listings and inventory on the company website Track and record orders, deliveries, and stock updates Coordinate e-commerce listings and manage stock status if applicable Build and maintain strong client relationships for repeat business Provide exceptional customer service and resolve issues promptly Required Skills: Strong communication and interpersonal skills Customer service experience, preferably in B2B or wholesale Knowledge of e-commerce portals and product uploads/listings is a big plus Proficiency in using computers, MS Excel / Google Sheets Understanding of lighting products is a plus Familiarity with CRM software is advantageous Highly organised, reliable, and sincere in work ethic