E-commerce & Customer Support Executive

Company Description

FabricRaja is a leading B2B e-commerce platform in India that empowers women entrepreneurs by providing resources and support. The company manufactures and supplies a wide variety of high-quality bedding products, including bedsheets, comforters, dohars, Jaipuri quilts, and diwan sets. FabricRaja offers a drop shipping facility for all registered B2B buyers and is committed to providing customers with factory-direct prices. Based in India, FabricRaja emphasizes customer satisfaction and offers worldwide shipping and dedicated customer service.

Role Description

This is a full-time on-site role for an E-commerce & Customer Support Executive located in Jaipur. The E-commerce & Customer Support Executive will be responsible for managing day-to-day customer service activities, providing online and technical support, and ensuring a high level of customer satisfaction. Daily tasks include responding to customer inquiries, resolving issues, processing orders, and coordinating with the warehouse. The role requires efficient handling of customer queries and complaints, maintaining customer records, and ensuring timely follow-up.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Experience with Online Support and Technical Support
• Excellent written and verbal communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in using customer service software and e-commerce platforms is a plus
• Bachelor's degree in Business, Marketing, or related field is preferred
• Ability to work independently and as part of a team