E-commerce Customer Service Representative (Full-Time, US Hours)

E-commerce Customer Service Representative (Full-Time, Bangalore, US Hours)

We are a US-based manufacturer, importer, designer, and worldwide distributor of premium home furnishings. We are looking for a dedicated and detail-oriented full-time E-commerce Customer Service Representative to join our growing team. This role is an exciting opportunity to support our US-based business and, eventually, help establish and expand our local e-commerce operations and customer service team in India.

Key Responsibilities:

• Maintain a consistent and reliable attendance record, as punctuality and dependability are critical.
• Deliver outstanding customer service via phone, live chat, and email.
• Assist with returns, parts requests, damage claims, and customer concerns.
• Process customer requests accurately and efficiently, resolving complex issues across communication channels.
• Research and coordinate replacement parts.
• Monitor and communicate customer order statuses professionally.
• Handle customer complaints and provide timely, effective solutions and alternatives.
• Book small parcels (FedEx) and LTL returns, sharing return details with customers via CRM.
• Perform additional work-related duties as assigned.

Requirements:

• Strong commitment to punctuality and reliable attendance, with adherence to a set schedule.
• Proficiency in Microsoft Office Suite.
• Experience with email management, preferably Outlook.
• Excellent multitasking and time-management skills, with the ability to prioritize effectively.
• Highly detail-oriented, quality-focused, and precision-driven.
• Strong verbal and written communication skills in English.
• Experience with CRM software is highly preferred (Gorgias CRM experience is a major plus).

Schedule:

• Full-time, Monday to Friday, aligned with US time zones.

Job Type: Full-time

Pay: ₹35,000.00 - ₹55,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: In person