E-commerce Assistant - Bangalore, Karnataka (Full-Time, US Hours)

E-commerce Assistant

Manufacturer, importer, designer, and worldwide distributor of home furnishings is looking for a full-time E-commerce Assistant.

The E-commerce Assistant will be providing support and handling day-to-day operations of a multitude of US-based B2B sales channels and marketplaces, with a heavy focus on Wayfair, Amazon, Ashley, Overstock, Home Depot, Lowes, & many more.

Job Responsibilities and Duties:

• Maintain, optimize, and improve listings: Manage and enhance our listings on various marketplaces (title, description, images, reviews, prices, product specs, customer questions, etc.) to increase product ranking and sales.
• Effective communication: Communicate effectively both internally and externally to meet customer needs and expectations.
• Order management: Handle order entry and ensure prompt order fulfillment.
• Inventory management: Upload inventory and pre-sell incoming out-of-stock items.
• Performance monitoring: Analyze the performance of listings and campaigns to identify trends and optimize strategies.
• Customer service: Address customer inquiries, resolve issues, and manage returns and refunds promptly.
• Compliance: Ensure all product listings comply with marketplace policies, legal regulations, and industry standards.
• Technical troubleshooting: Identify and resolve technical issues related to product listings, inventory feeds, and order processing.
• Reporting: Prepare regular reports on sales performance, inventory levels, and customer feedback for internal review and strategic planning.

Requirements:

• Educational background: College degree in a related field preferred.
• Experience: Minimum of 1 year of experience in B2B e-commerce.
• Communication skills: Excellent interpersonal and communication skills (verbal and written) are a must when dealing with internal team members as well as customers and clients.
• Technical proficiency: Experience in Microsoft Suite: Word, Excel, and PowerPoint.
• Attention to detail: High level of attention to detail to ensure accuracy in product listings, inventory management, and order processing.
• Time management: Excellent organizational and time management skills to handle multiple tasks and meet deadlines.

Schedule:

• Monday to Friday - US Hours (PST)

Job Type: Full-time

Pay: ₹400,000.00 - ₹650,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• E-Commerce: 2 years (Required)

Language:

• English (Required)

Work Location: In person