E-Commerce and CRM Manager

Job Title
E-Commerce and CRM Manager | Elevè DiamondsAbout ElevèElevè Diamonds is shaping the future of luxury with grown diamonds, blending heritage with modern sophistication. We are building India’s design-first grown diamond house, and we are looking for ambitious talent to join our journey.Role OverviewWe are hiring an E-Commerce and CRM Manager to own our digital storefront and customer journey. This role will ensure our Shopify store is conversion-ready at all times, while also driving customer retention through CRM, email and WhatsApp marketing.Responsibilities- Manage Shopify store hygiene including product listings, descriptions, banners and UX updates- Oversee conversion optimization and run A/B tests on key pages- Implement and manage CRM flows such as cart abandonment, post-purchase, and repeat purchase triggers- Run retention campaigns across WhatsApp, Email (Klaviyo/Hubspot) and loyalty programs- Coordinate with design and content teams to ensure digital experience matches our luxury positioningWhat We’re Looking For- 2 to 4 years of experience in e-commerce management, preferably on Shopify- Hands-on knowledge of CRM tools like Klaviyo, Hubspot or similar- Strong eye for UX and conversion-driven design- Experience in retention marketing (email, WhatsApp, loyalty)- Ability to work cross-functionally with design and marketing teamsLocationHyderabad (in-office role)