Dynamics 365 F&O Support Role

Dear Candidate,

support role

Please find the details below:

Job Title:

Location:

Required Skills:

Experience:

• Support & Troubleshooting

  Provide support for Dynamics 365 Finance & Operations and Project Operations. Troubleshoot and escalate issues as necessary to ensure prompt and effective resolution.
• Handle incident and service requests, ensuring adherence to Service Level Agreements (SLAs).

• System Configuration & Maintenance

  – Assist in configuring and maintaining modules within D365 F&O and Project Operations (Finance, Supply Chain, and Human Resources).
• Perform regular system checks, updates, and optimizations to ensure peak performance.

• System Enhancements & Process Improvement

  – Assist in design, testing, and implementation of new features, functionalities, or integrations. Collaborate with developers and technical teams for system customizations or integrations.

• Version Upgrades & Patches

  – Support system upgrades, patches, and new releases of D365 F&O, ensuring minimal business disruption.

• Compliance & Security

  – Ensure security protocols, compliance standards, and financial regulations are applied within the system.

Essential Skills:

• Minimum 4 years’ proven experience in a support role with Microsoft Dynamics 365 Finance & Operations.
• Experience with at least one module: Finance, Supply Chain, Procurement, HR, or Project Operations.
• Strong understanding of ERP systems and business processes within Finance and Operations.
• Familiarity with D365 F&O and Project Operations features, functionality, and configuration.
• Strong X++ coding skills, OOPs concepts, and knowledge of Visual Studio (advantage).
• Understanding of system integration and data migration techniques.
• Strong troubleshooting and problem-solving skills.
• Proven experience in designing, developing, and implementing D365 FO customizations using X++.
• Ability to create, design, and modify reports in Dynamics 365 FO.
• Experience with technical design, development, and testing of core D365 FO apps.
• Experience working on full life cycle implementations across multiple versions of Dynamics FO.
• Ability to make technical recommendations for installation, modifications, and custom development.
• Ability to analyze user issues, identify root causes, and recommend solutions.
• Excellent written and verbal communication skills to explain technical issues to non-technical stakeholders.
• Ability to work independently and in a team environment.
• Strong organizational and time management skills with the ability to prioritize tasks and handle multiple projects.
• Provide ongoing support and optimization for D365 F&O and Project Operations environments.

Desirable Skills:

• Experience in a customer-facing support role or consulting environment.
• Knowledge of Power Platform (PowerApps, Power Automate, Power BI) and its integration with D365 F&O.
• Familiarity with Azure DevOps for issue tracking and release management.
• Experience with D365 FO Business Process Management (BPM) and Lifecycle Services (LCS).