Dynamics 365 CRM Solution Architect / Supervisor

Position: Dynamics 365 CRM Solution Architect / Supervisor

Location: Vadodara, Pune and Hyderabad

Job Type: Full time

Work Type: Onsite

Overview :

TekWissen is a global workforce management provider throughout India and many other countries in the world. The job opportunity described below is for one of our clients, who has developed a core competence in creating and deploying cost-effective capabilities using an offshore-centric business model.

• We are seeking an experienced Dynamics 365 CRM Solution Architect to join our application development team.
• This role is responsible for the architecture, design, implementation, and support of Microsoft Dynamics 365 Customer Engagement (CE) / Enterprise solutions.
• The ideal candidate will have deep technical expertise in D365 CRM, strong integration experience (internal & external), and proven leadership in managing development teams and client deliverables.
• Require high-value client engagements, perform technical design and development, provide mentorship and guidance to developers, and collaborate closely with functional consultants and stakeholders to deliver scalable, high-quality solutions.

Key Responsibilities

• Solution Architecture & Development
• Lead the end-to-end architecture, design, and implementation of Microsoft Dynamics 365 CE solutions, aligning with business goals, performance, and best practices.
• Translate functional and business requirements into scalable, maintainable technical designs.
• Develop and document solution architecture blueprints, integration patterns, and technical specifications.
• Develop, test, and deploy high-quality CRM solutions.
• Provide architectural oversight, enforce development standards, and guide technical decision-making.
• Conduct code and design reviews, troubleshoot complex issues, and maintain architectural governance.
• Development & Integrations
• Customize CRM using C#/.NET, JavaScript, HTML, Plugins, Workflows, Custom Actions, and PCF controls.
• Integrate Dynamics 365 with internal and external systems using Web APIs, Azure services (Functions, Logic Apps), Virtual Tables, and other integration technologies.
• Support DevOps practices including source control (Azure DevOps/Git), CI/CD pipelines, and environment management.
• Ensure high-quality delivery by developing, testing, deploying, and supporting complex CRM solutions.
• Team Leadership & Project Delivery
• Mentor and guide CRM developers and consultants.
• Provide architectural oversight and enforce best practices.
• Conduct code reviews, ensure quality, performance, and maintainability.
• Create technical design documents and development estimates.
• Troubleshoot complex technical issues and deliver effective solutions.
• Contribute to knowledge sharing and technical standards.
• Coordinate development efforts and support team execution.
• Communicate technical status, risks, and progress to stakeholders.
• When assigned as Project Lead, manage resources, schedules, deliverables, risks, and client communications to ensure successful outcomes.
• Foster collaboration between technical and functional teams and drive continuous team improvement.

Client Engagement & Support

• Partner with business stakeholders to gather requirements and align technical solutions with business needs.
• Provide ongoing technical guidance throughout the project lifecycle, from design through delivery and support.
• Support UAT, documentation, end-user training, and post-deployment activities.
• Build and maintain strong relationships with client contacts to ensure satisfaction and long-term success

Required Skills & Experience

• 10+ years of IT experience, with at least 8+ years of hands-on expertise in Microsoft Dynamics 365 CE (CRM) development and architecture.
• Proven experience leading technical design and delivery on enterprise-scale CRM projects.
• Demonstrated ability to translate business requirements into technical architecture and drive architectural decisions.

Technical Expertise

• Deep technical knowledge of Dynamics 365 CE (CRM) architecture, customization, and extensibility frameworks.
• Strong development skills in .NET (C#), JavaScript, HTML/CSS, Plugins, Workflows, PCF, and CRM APIs.
• Experience integrating CRM with external systems using Azure Functions, Logic Apps, APIs, and other integration platforms.
• Familiarity with Dataverse, Workflows, Business Rules, Virtual Tables, reporting technologies (SSRS//SSIS/FetchXML/Power BI).
• Proficiency in DevOps practices including source control, CI/CD automation, and environment deployments.

Leadership & Soft Skills

• Proven leadership, mentoring, and team management capabilities.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Outstanding written and verbal communication skills, with the ability to interact effectively with technical teams and business stakeholders.
• Client-focused, adaptable, proactive, and quality-driven.

Preferred Qualifications

• Microsoft certifications such as Dynamics 365 + Power Platform Solution Architect Expert (PL-600) or related credentials.
• Experience with advanced CRM modules (Sales, Customer Service, Marketing) and large data migration or transformation projects.
• Experience in pre-sales support, effort estimation, technical proposals, and solution demonstrations.

Education & Professional Background

• Bachelors or masters degree in computer science, Engineering, Information Systems, or a related field.
• 10+ or 12+ years of IT experience with significant dynamics CRM and enterprise solution experience.
• Experience in systems integration, complex implementations, and large-scale deployments.

TekWissen Group is an equal opportunity employer supporting workforce diversity