Dynamic Digital Adoption Specialist

Brief: 70% client communication and consulting, 30% HTML and CSS

In this role, you will

Work with our global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption

Manage numerous projects, initiatives, and engagements concurrently

Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout

Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers

Consult, Ideate, and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem

Review, analyze, and optimize solutions to increase digital adoption usage by end-users. Required Expertise

2 to 6 years of experience

Excellent communication and interpersonal skills, with the ability to build relationships with multinational stakeholders and understand the purpose of various customer business and enterprise applications, processes, and user personas.

Have a strong learning appetite to become an expert on Whatfix Products through our Certification Programs In-depth knowledge and proficiency in the Salesforce platform, including configuration, implementation, and troubleshooting.

Comfortable working in a dynamic and evolving environment with an inclination to solve issues, bottlenecks and problems with an analytical mindset

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Preferred Skills

Awareness of diverse cultures and practices across geographies

Worked in one or many industries verticals from the following: IT, ITES, Healthcare, BFSI, Manufacturing, FMCG, and Oil and Gas

Knowledge of applications like ERP, CRM, CLM, etc., such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc., would be an added advantage.

Knowledge of Javascript, CSS, HTML will be an advantage We are an equal opportunity employer and value diversity at our company.