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Domestic voice process

Domestic voice process

Recruit Value

0 - 3 years

0 Lacs

pune maharashtra

Posted:13 hours ago| Platform: Shine logo

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Skills Required

hindi customer service fluent english regional languages crm systems

Work Mode

On-site

Job Type

Full Time

Job Description

You are urgently required to join the team for multiple openings in Pune. The shifts are rotational, including both day and night shifts for international processes, and the working days will be either 5 or 6 depending on the specific process. Immediate joiners are preferred for this opportunity. To be eligible for this position, you should have a qualification of at least 12th pass or any graduate degree. Both freshers and experienced individuals up to 3 years are welcome to apply. Proficiency in English is mandatory, and knowledge of Hindi or regional languages will be a plus, especially for domestic processes. Candidates based in Pune or those willing to relocate are encouraged to apply. Your main responsibilities will include handling inbound and outbound customer calls professionally and efficiently. You will need to understand customer needs and provide suitable solutions or support, addressing queries related to products, services, or sales. It is essential to maintain accurate call records in CRM systems and meet process-specific performance and quality targets. This is a full-time position with benefits such as food provision, life insurance, paid sick time, paid time off, and provident fund. The work schedule includes day shifts, fixed shifts, Monday to Friday working days, morning shifts, night shifts, and rotational shifts, including US shifts. The work location is in person, and if you are interested, you can speak with the employer at +91 8409250974.,

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Domestic voice process