Distribution Services Hotel and Field Support Analyst

Organization- India Consultancy Private Limited

Summary

• Consistently deliver excellent, high-quality customer service and system support.
• Provide first-level telephone, email, and other media contact support for hotels, Colleagues, and third-party service providers.
• Clearly document interactions, incidents, and resolutions within the project database.
• While acting as a single point of contact, takes ownership and responsibility of issues from start through resolution.
• Uses problem-solving skills to troubleshoot daily challenges.
• Identifies process and document improvement opportunities and works with supervisory staff to take action and implement change.
• Develops effective, quality working relationships with other departments, groups, and personnel.
• Maintains system and program knowledge to provide accurate information and efficient customer service.
• Able to quickly learn new systems and adopt new processes/procedures.
• Demonstrate a commitment to Hyatt core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  

Qualifications

• Previous experience working in a hotel or in the hospitality industry is a plus.
• High School diploma (or equivalent).
• Exposure to formal post- secondary education is a plus.
• Basic experience with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications.
• Minimum 12 months experience with the Hyatt reservation system, Reserve, is preferred.
• Good communication skills (oral, written, and listening).
• Strong time management and prioritization skills.
• Ability to adapt and flex to new pressures and priorities.
• Ability to apply a best practice mindset to achieve accurate and timely results.
• Open to change and accepting of new technologies.