Dispatcher

About Glen Group

Glen Group is a dynamic and fast-growing organization dedicated to providing high-quality services across multiple industries, including traffic control, security, construction, and management. With a strong foundation built on integrity, innovation, and service excellence, we are committed to delivering value to our clients and fostering growth within our teams.

Our Commitment to Diversity and Inclusion

At Glen Group, we believe that diversity drives innovation and inclusion builds stronger teams. We are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive—regardless of race, gender, ethnicity, religion, sexual orientation, or background. We actively promote equity, fairness, and opportunity in every aspect of our hiring, operations, and company culture.

The Dispatcher serves as the initial customer contact for telephone calls. The Dispatcher screens the call to understand the nature of the inquiry and satisfactorily resolve the request. This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures, while ensuring that Glen Groups’ Core Values are demonstrated in all activities.

Accountabilities:

• full time- 6 days a week work schedule or part time- 3-4 shifts available
• Managing schedules & dispatch of the guards on a computer software
• Calling the security guards on a regular basis to ensure their attendance and performance at job
• Route relevant information to other departments and locations as appropriate via Action Request
• Develop and maintain knowledge of Glen Group Operations
• Handle job duties in their appropriate priority with accuracy and efficiency
• Ensure information obtained or provided whether verbally or in writing is accurate and in keeping with policy and procedures
• Keep up to date with information shared through different modes of communication (email memo’s, policies, Standard Operating Procedures, and meetings)
• Communicate effectively over the telephone with sensitivity and tact, respond to adverse situations (e.g., irate customers, high call volumes), and make sound judgment calls
• Maintain confidentiality involving any information made available directly or indirectly about clients including candidates, employees, and the company
• Work in a manner that protects one’s own health & safety as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures

Requirements:

• Minimum 1 year of Canadian/US dispatch (tracking experience)
• Knowledgeable in using Microsoft programs
• Good verbal and written communication skills, courteous telephone manners
• Must be comfortable with PC based technology, keyboarding and navigating through the applications required to source information
• Excellent problem-solving skills
• Team player as well as the ability to work independently
• Desire to meet and exceed pre-defined performance goals

We are looking for passionate individuals who share in the importance of our values: Caring, Customer Centered, adaptable and Teamwork and can live these values with us every day.