Dispatch Coordinator

We are seeking an experienced US/Canada TruckingTransportation Dispatch Coordinatorto oversee daily fleet operations, optimize driver routes, and ensure on-time deliveries. This role focuses onreal-time tracking, driver coordination, and customer communicationnotfreight brokerage or load booking.

Key Responsibilities

Dispatch & Route Management

• Assign loads and dispatch

  company drivers

  (not brokers/carriers).
• Monitor driver progress using

  GPS tracking

  .
• Adjust routes in real-time for delays, weather, or traffic.

Customer & Driver Communication

• Provide

  live updates

  to customers on delivery status.
• Resolve delays, breakdowns, or service issues

  proactively

  .
• Maintain professional communication with drivers via

  ELD/radio/phone

  .

Documentation & Compliance

• Verify

  Bills of Lading (BOLs), PODs and DVIRs

  .
• Ensure FMCSA/DOT compliance (HOS, pre-trip checks).
• Maintain accurate logs in

  TMS

  .

Operational Support

• Coordinate with warehouse/shipping teams for on-time pickups.
• Report maintenance issues to fleet managers.

Must-Have Qualifications

• 1+ year in truck dispatching (NOT brokerage)

  .
• Experience with

  ELD/GPS tracking tools

  .
• Strong

  problem-solving

  skills for delays/detours.
• Proficient in

  TMS software

  and MS Office (Excel for logs).
• Knowledge of

  FMCSA/DOT regulations

  (U.S.) or

  MTO/CPC rules

  (Canada).

Nice-to-Have (Not Required)

• Experience with

  dedicated fleets

  (e.g., dry van, reefer, flatbed).
• Familiarity with

  cross-border (U.S./Canada) shipping docs

  .

Work Environment

• This is NOT a freight broker role

  no load booking or rate negotiation.
• Fast-paced,

  24/7 operation

  (night shifts required).
• Team-oriented with

  direct driver/customer interaction

  .