Dispatch Coordinator

We are seeking an experienced US/Canada Trucking Transportation Dispatch Coordinator to oversee daily fleet operations, optimize driver routes, and ensure on-time deliveries. This role focuses on real-time tracking, driver coordination, and customer communication—not freight brokerage or load booking.

Key Responsibilities

Dispatch & Route Management

• Assign loads and dispatch 

  company drivers

   (not brokers/carriers).
• Monitor driver progress using 

  GPS tracking

  .
• Adjust routes in real-time for delays, weather, or traffic.

Customer & Driver Communication

• Provide 

  live updates

   to customers on delivery status.
• Resolve delays, breakdowns, or service issues 

  proactively

  .
• Maintain professional communication with drivers via 

  ELD/radio/phone

  .

Documentation & Compliance

• Verify 

  Bills of Lading (BOLs), PODs and DVIRs

  .
• Ensure FMCSA/DOT compliance (HOS, pre-trip checks).
• Maintain accurate logs in 

  TMS

  .

Operational Support

• Coordinate with warehouse/shipping teams for on-time pickups.
• Report maintenance issues to fleet managers.

Must-Have Qualifications

• 1+ year in truck dispatching (NOT brokerage)

  .
• Experience with 

  ELD/GPS tracking tools

  .
• Strong 

  problem-solving

   skills for delays/detours.
• Proficient in 

  TMS software

   and MS Office (Excel for logs).
• Knowledge of 

  FMCSA/DOT regulations

   (U.S.) or 

  MTO/CPC rules

   (Canada).

Nice-to-Have (Not Required)

• Experience with 

  dedicated fleets

   (e.g., dry van, reefer, flatbed).
• Familiarity with 

  cross-border (U.S./Canada) shipping docs

  .

Work Environment

• This is NOT a freight broker role

  —no load booking or rate negotiation.
• Fast-paced, 

  24/7 operation

   (night shifts required).
• Team-oriented with 

  direct driver/customer interaction

  .