DNAScale

We are seeking an experienced US/Canada Trucking Transportation Dispatch Coordinator to oversee daily fleet operations, optimize driver routes, and ensure on-time deliveries. This role focuses on real-time tracking, driver coordination, and customer communication—not freight brokerage or load booking. Key Responsibilities Dispatch & Route Management Assign loads and dispatch company drivers (not brokers/carriers). Monitor driver progress using GPS tracking . Adjust routes in real-time for delays, weather, or traffic. Customer & Driver Communication Provide live updates to customers on delivery status. Resolve delays, breakdowns, or service issues proactively . Maintain professional communication with drivers via ELD/radio/phone . Documentation & Compliance Verify Bills of Lading (BOLs), PODs and DVIRs . Ensure FMCSA/DOT compliance (HOS, pre-trip checks). Maintain accurate logs in TMS . Operational Support Coordinate with warehouse/shipping teams for on-time pickups. Report maintenance issues to fleet managers. Must-Have Qualifications 1+ year in truck dispatching (NOT brokerage) . Experience with ELD/GPS tracking tools . Strong problem-solving skills for delays/detours. Proficient in TMS software and MS Office (Excel for logs). Knowledge of FMCSA/DOT regulations (U.S.) or MTO/CPC rules (Canada). Nice-to-Have (Not Required) Experience with dedicated fleets (e.g., dry van, reefer, flatbed). Familiarity with cross-border (U.S./Canada) shipping docs . Work Environment This is NOT a freight broker role —no load booking or rate negotiation. Fast-paced, 24/7 operation (night shifts required). Team-oriented with direct driver/customer interaction .