Disbursal Operations Manager

Roles & Responsibilities

• Implements new process changes to improve efficiency and accuracy
• Identify internal control weaknesses and implement process.
• Oversee the daily/weekly/monthly delivery of targets in a timely manner and ensure compliance and accuracy
• Building a data-oriented culture & adoption of process improvement projects to achieve business goals within the team.
• Managing senior stakeholder communication across multiple lines of business (Credit, Risk and Collections) on various project milestones, process changes, escalations, etc.
• Drive companies revenue numbers by converting sanctioned loans into disbursement.
• Maintain overall commercials cross selling insurance products as per the monthly and annual targets to drive companys revenue generation.
• Ideate, help design and implement process related changes and enhancement of current process which helps in disbursement conversion
• Training, Mentoring and ongoing support to the team with feedback and support for improvement in revenue generation and sales.
• Maintain the data base and metrics of the team
• Prepare reports for management regarding loan processing activities including but not limited to status and production reports
• Prepares and provides loan disbursement instructions for loan officer, and when closing loan through title company funds the loans to the title company after verifying that all title company exceptions and instruction requirements have been met.
• Handled a team of 10+ employees and driving the team. • Escalation Management – 0% escalation
• Awareness on Franking / stamping of loan agreements
• Documentation awareness for Loans.
• Complete awareness about KYC norms.
• Maintain a good partner relation
• Able to work overtime when needed
• Other duties as assigned.

Attributes we are looking for:

• Any graduation or equivalent degree.
• 4+ experience in - Banks / Financial Institutions / Technology start-up
• Understanding of lending and/or insurance industry would be a plus
• Ability to work with senior leadership and management teams across business units
• Ability to get on the ground be part of functional teams
• Should be comfortable managing and working with ambiguity and finding solutions from the same
• Understanding of financial models, with experience in creating them a plus
• High Proficiency in MS Excel and basic ability to use SQL will be a plus