Posted:1 day ago|
Platform:
Work from Office
Full Time
A WFM (Workforce Management) Head is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiveness. This involves forecasting staffing needs, creating schedules, managing real-time performance, and analysing data to improve efficiency and service levels.
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in workforce management software and tools
Ability to lead and motivate a team
Understanding of workforce management principles and best practices
Experience in forecasting, scheduling, and performance management
Ability to translate data into actionable insights
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