Director - Retail Operations

As the leader of the Sales Team, you will be responsible for overseeing and guiding the sales team across multiple cities to achieve sales targets and customer satisfaction goals. You will need to establish clear sales Key Performance Indicators (KPIs) and monitor performance, providing regular feedback and coaching to the team. In the realm of Store Infrastructure & Maintenance, you will manage the store infrastructure team to ensure timely maintenance and adherence to safety and quality standards. You will also be driving initiatives to improve store layouts and ensure optimal functionality of all facilities. Your role will involve developing and implementing visual merchandising strategies to enhance customer experience and drive sales. Collaboration with the marketing team is essential to ensure consistent branding and effective in-store promotions. As part of the Training & Development aspect, you will oversee the training team to ensure employees are well-trained in customer service, product knowledge, and store operations. Developing programs to upskill staff and maintaining a motivated and high-performing team will also be a key focus. In terms of Retail Operations Management, you will be responsible for ensuring all stores operate efficiently and profitably, adhering to company standards and policies. Regular analysis of store performance metrics to identify areas of improvement and implementation of corrective actions will also be within your purview. Leading operational excellence initiatives to improve productivity, reduce costs, and enhance customer satisfaction is a critical aspect of the role. Stakeholder Collaboration is a crucial element of this position, as you will work closely with cross-functional teams, including marketing, finance, and supply chain, to align operational goals with overall business objectives. Acting as a key liaison between store teams and senior leadership to drive strategic initiatives is also part of your responsibilities. What we are looking for: - Bachelor's degree in Business Administration, Retail Management, or a related field. An MBA is preferred. - 8-10 years of experience in retail operations, with at least 3 years in a leadership role. - Proven track record in managing large-scale operations and multi-city teams. - Ability to manage multiple projects and stakeholders in a fast-paced environment. - Leadership skills with a knack for driving collaboration across teams. Job Types: Full-time, Permanent, Fresher Benefits: - Cell phone reimbursement - Food provided - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift - Monday to Friday Performance bonus Yearly bonus Work Location: In person,