Director of Catering Sales

Place of Work: Sales Department
Scope and General Purpose of Job: Provides leadership in all selling activities within the company, working closely with through the revenue-generating departments to maximise sales through the activities of the Sales Department and other employees Responsible for: Associate Director of Sales Sales Manager Sales Executive Sales Coordinator Main Duties Administration  Develops, implements, maximises, monitors and evaluates the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in all revenue generating departments.  Ensures Sales activities are aligned with the Corporate Marketing Strategy and company’s Actions have been implemented where appropriate.  Represents the Marketing function on the company’s Executive Committee in the absence of the Director of Marketing.  Oversees the preparation and update of the Sales Departmental Operations Manuals.  Conducts regular departmental communications meetings and ensures departmental briefings and meetings are effective and conducted as necessary.  Reviews sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements,credit and payment documents, etc. Customer Service  Monitors all company; s employees in delivering the brand promise and provides exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department.  Ensures that all Sales employees provide excellent service to internal customers in other departments as appropriate.  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.  Maintains positive guest and colleague interactions with good working relationships.