Job
Description
The Director, Hotel Revenue Optimization SAMEA (HROD) plays a crucial role in maximizing revenue generation for hotels in the region and for PHR by effectively utilizing the PHR Central Reservation System and distribution channels. As an active member of the regional team, the HROD provides valuable insights to optimize hotel revenue, performs reservations and revenue analysis, offers consultations, supports new hotel implementation, facilitates account development and penetration, and manages other key aspects of the member/PHR relationship. Under the direct supervision of the Executive Vice President SAMEA, the HROD collaborates closely with regional teams across the region. The role involves a dotted line reporting relationship with HROD SAMEA and requires collaboration with various departments including Hotel Revenue Optimization team, GDS, Central Implementations, Finance, Sales, and Marketing departments. Additionally, the HROD interacts with the account management team of Preferred's provider of Central Reservations and other distribution partners. Key Responsibilities: 1. Strategic Revenue Optimization Support: Drive top-line transactional revenue by providing strategic guidance to regional teams and hotels, setting revenue strategies, and influencing stakeholders to execute PHR recommendations effectively. 2. Hotel Business Reviews: Conduct regular hotel reviews to ensure compliance with PHR service level standards, analyze rates, availability, CRS and GDS optimization, sales strategies, and competitive set information. 3. Hotel Support: Conduct revenue strategy sessions with each hotel, provide support as per unique needs, and identify revenue optimization consulting opportunities. 4. Hotel Onboarding: Support regional teams with channel, rate, and distribution optimization during contracting and implementation, ensuring timely execution. 5. Subject Matter Expertise: Provide information on central reservations system, distribution channels, and revenue management to Regional Management, contribute to distribution strategy, and lead monthly HROD calls. 6. Reservation and Profit Analysis: Provide analysis on reservation data, profit, and channel maximization recommendations to senior management. 7. Market Intelligence: Present competitive market data to assist hotels in revenue optimization. 8. Sales and Marketing Alignment: Collaborate with Sales teams to generate revenue, encourage the use of marketing opportunities to maximize revenue potential. 9. Executive Support: Assist Executive Vice President/Area Managing Director in member services, retention, P&L management, and revenue initiatives. 10. Maintain Certification: Fulfill requirements to maintain PHR Corporate Revenue Management Certification annually. 11. Alliance Partner Management: Manage relationships with relevant Alliance partners at the regional level. Qualifications: - University degree or related industry experience. - PHRs Revenue Account Management Certification. - Minimum ten years of hospitality or travel industry experience with six years in multi-hotel revenue management. - Understanding of distribution, pricing, and revenue management principles. - Experience in Sales, Reservations, Distribution, and/or Revenue Management. - Knowledge of GDS and CRS systems. - Strong relationship building, customer service, multitasking, analytical, and presentation skills. Working Conditions: The role is based in New Delhi and requires travel up to 30-50% of the time to fulfill job expectations. The office environment is elegantly furnished with all necessary technology tools, and the incumbent is primarily seated when in the office.,
