Job
Description
As the Director of Documentation at HealthEdge, you will play a critical role in shaping the future of the company's technical documentation and knowledge management. Your responsibilities will include overseeing the creation, optimization, and automation of both customer-facing and internal documentation to ensure clarity, accuracy, and alignment with regulatory standards. You will lead global technical writing teams, implement AI-driven documentation strategies, and enhance customer experience through video-based training initiatives. The ideal candidate for this role is a strategic thinker, an expert in healthcare technology documentation, and a passionate advocate for knowledge accessibility. - Develop and execute a comprehensive documentation strategy to ensure clarity, compliance, and usability. - Lead and mentor a global team of technical writers, fostering collaboration, innovation, and excellence. - Standardize documentation processes across user guides, API documentation, release notes, troubleshooting guides, and FAQs. - Establish structured authoring standards (e.g., DITA) and implement a content governance framework for version control and content lifecycle management. - Integrate AI-driven automation tools to streamline documentation workflows, improve efficiency, and enhance content personalization. - Expand the use of video-based training materials, interactive tutorials, and visual documentation to enhance learning outcomes and user engagement. - Utilize content analytics to measure user engagement, search effectiveness, and documentation gaps for continuous optimization. - Collaborate with Product, Engineering, Customer Support, and Compliance teams to align documentation with product updates and regulatory requirements. - Maintain detailed API documentation and integration guides to support HealthEdge's interoperability initiatives and third-party integrations. - Work closely with Legal, Security, and Compliance teams to ensure all documentation meets industry and customer-specific security and privacy requirements. - Stay updated on emerging trends in AI-driven content automation, structured authoring, and digital learning platforms. - Drive the adoption of advanced documentation technologies such as chatbot-assisted help, dynamic content personalization, and voice-enabled documentation. - Lead initiatives to enhance self-service capabilities, ensuring customers can easily find answers through well-structured knowledge bases and AI-enhanced search. Qualifications Required: - 10+ years of experience in technical documentation, with at least 5+ years in a leadership role overseeing distributed teams. - Experience managing onshore and offshore technical writing teams supporting SaaS-based healthcare technology products. - Proven expertise in AI-powered documentation solutions, content automation, and video-based learning methodologies. - Strong proficiency in structured authoring tools, content management systems (CMS), and documentation platforms such as MadCap Flare, Oxygen XML, Adobe FrameMaker, or Paligo. - Knowledge of FHIR, HL7, API documentation standards, and healthcare interoperability frameworks. - Excellent leadership, communication, and stakeholder management skills with the ability to collaborate effectively across teams. - Analytical mindset with experience using data-driven insights to optimize documentation strategies and content delivery.,
