Director - CX & Operations - Consumer Internet Firm

Role Overview: As the Director of CX & Operations at a trail-blazing Consumer Internet company, you will be at the forefront of shaping the consumer experience. Your role will involve leading a large operations team focused on consumer engagement and mission fulfillment, with a tech-first approach. This high-impact position requires a strategic mindset, excellent execution skills, and strong leadership qualities. You will also play a critical role in driving the company's AI-first strategy and execution. Key Responsibilities: - Fully responsible for all consumer missions, ensuring the highest levels of consumer service - Lead a team responsible for receiving and fulfilling missions from start to end - Develop AI-first solutions to scale the business model, covering consumer engagement to mission fulfillment - Drive operational excellence by creating and executing scalable playbooks for rapid expansion and sustainable operations - Enhance seller and customer experience by owning the end-to-end journey, focusing on high engagement and satisfaction - Design and implement streamlined processes for onboarding, training, and quality control to drive efficiency - Operate with a founder mindset, proactively solving challenges, taking initiative, and driving outcomes Qualifications Required: - Ideally, hold an MBA from a premier institute with 8-12 years of experience, including a background in top-tier consulting and successful stints in the startup sector - Experience in 0-1 incubation, strong customer engagement, and a proven track record of achievements - Customer-Obsessed: Prioritize consumer needs and deeply care about enhancing their experiences - Strategic & Execution-Focused: Ability to craft a vision and execute with precision and excellence - Entrepreneurial & Action-Oriented: Thrive in ambiguity, enjoy building from scratch, and operate at a fast pace - Data-Driven & Process-Oriented: Understand how to efficiently scale operations and leverage data for decision-making If you are excited by this challenge and possess the required qualifications and mindset, we encourage you to apply today and be part of our innovative team!,