Director, Billing & Collections

• Collaborate with global finance leaders to align on shared services-specific and other broader strategies, and use local knowledge and experience to influence direction.
• Partner with global finance leaders to support Toast s strategy to build a center of excellence in India and enable Toasts order-to-cash operations to scale in the region.
• Understand and help refine KPIs, SLAs, SOPs, and other work guidance developed by global revenue operations for the India team, to ensure high-quality work, effective performance monitoring and accurate reporting.
• Establish a culture of accountability and performance excellence by analyzing data to identify trends, areas for improvement, and the root causes of inefficiencies.
• Implement systems for ongoing evaluation and improvement of best practices to guarantee innovation and consistent execution of processes across all business units.
• Partner with customer-facing teams to align Billing and Collections processes and policies with a customer-centric approach.
• Collaborate with global finance leaders and with Toast s local Talent Acquisition team to attract and retain the outstanding talent needed to fulfill Toast s business plans in India.
• Collaborate with the local People team to bring Toast s global talent programs to life for Finance employees in India, ensuring that employees can have a long and fulfilling career path at Toast. Ensure appropriate training and development opportunities are available.
• Provide inspiring leadership to the Revenue Operations, Billing and Collections team in India, connecting them to the broader global Finance team and Toast s mission.
• As a member of the Toast India leadership team, collaborate with other members of the leadership team on important matters impacting the company s teammates and operations in India.

Do you have the rightingredients*

(Requirements)

• 15+ years of Finance leadership experience, including shared services experience with a multinational company or GIC s
• 8+ of experience leading and managing people managers
• Bachelors degree in Finance/Accounting; masters degree a plus.
• Strong understanding of finance and accounting operations
• Demonstrated strength in partnering with global leaders to develop strategies and plans that meet business needs.
• Outstanding leadership skills and the ability to effectively manage and inspire a team.
• Proven ability to leverage data insights to track performance and drive business decisions.
• Excellent communication and influencing skills, including across cultures.
• Flexibility to work across time zones to enable collaboration across international teams working US time zones.
• Nice to have experience: working with various billing and collections systems (ex. Zuora, NetSuite, Salesforce)