Digital Transformation Officer

**Job Description:** As a Digital Transformation Officer at Vindhya, you play a crucial role in driving the identification, adoption, integration, and optimization of AI-powered solutions across the business processes. Your focus will be on understanding why, where, and how AI should be leveraged to enhance efficiency, decision-making, and customer experiences while upholding Vindhya's core values of human interaction and inclusive employment. **Key Responsibilities:** - Conduct process mapping to identify areas for AI implementation to enhance efficiency, reduce manual effort, and improve decision-making. - Develop an AI adoption roadmap aligned with Vindhya's business objectives and growth targets. - Evaluate and recommend AI solutions like RPA, NLP-based chatbots, voice analytics, AI-driven CRM solutions, and predictive analytics. - Lead pilot implementations of AI in key areas such as customer interactions, data processing, sales, and quality assurance. - Collaborate with operations, IT, and client teams to seamlessly integrate AI solutions into existing workflows. - Define key success metrics to monitor AI impact on cost, efficiency, and service quality. - Generate impact reports on AI implementation effectiveness, employee adaptability, and customer experience. - Continuously optimize AI solutions based on feedback, performance data, and operational insights. **Key Qualifications & Skills:** - 5-8 years of working knowledge in AI. - Technical expertise in AI/ML models, automation, NLP, voice analytics, and process optimization. - Proficiency in AI tools such as RPA, chatbot platforms, AI-based analytics tools, and AI-powered CRM solutions. - Strong understanding of data-driven decision-making, AI ethics, and compliance frameworks. - Deep knowledge of AI applications in customer service, sales, operations, and quality assurance. - Ability to bridge the gap between technology and business needs. - Strong problem-solving, analytical, and strategic thinking skills. - Excellent stakeholder management, change leadership, and communication skills. **Why Join Vindhya ** - Pioneering Impact Sourcing: Contribute to the intersection of AI, social impact, and business process transformation. - Human-First AI Strategy: Lead AI-driven innovations while maintaining the human touch that defines Vindhya. - Diverse & Inclusive Work Culture: Be part of an organization that values diversity and sustainability. - Growth & Innovation: Drive cutting-edge AI projects and collaborate with industry leaders in BFSI and ITES.,