Digital Transformation Officer Vindhya e-Infomedia Private Limited

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As the world moves towards AI-driven automation, Vindhya aims to integrate AI responsibly while staying true to its core values of human interaction and inclusive employment. This role is key to ensuring that AI is used as an enabler, enhancing efficiency without compromising our unique human-first approach. Vindhya is seeking a Digital Transformation Officer to drive the identification, adoption, integration, and optimization of AI-powered solutions across its business processes. This role will focus on why, where, and how AI should be leveraged to improve efficiency, enhance decision-making, and optimize customer experiences. The AI Implementation Officer will play a strategic role in aligning AI-driven transformation with Vindhya's operational goals while maintaining a strong emphasis on inclusivity and ethical AI practices. Key Responsibilities: - AI Strategy & Roadmap Development: - Conduct process mapping to identify areas where AI can enhance efficiency, reduce manual effort, or improve decision-making. - Develop an AI adoption roadmap aligned with Vindhya's business, impact, and growth objectives. - Stay updated on AI trends, automation tools, and industry best practices relevant to BPO, ITES, and BFSI sectors. - AI Solution Identification & Implementation: - Evaluate and recommend AI solutions such as RPA (UiPath, Automation Anywhere), NLP-based chatbots, voice analytics, AI-driven CRM solutions, and predictive analytics. - Lead the pilot implementation of AI in key areas such as customer interactions, data processing, sales, and quality assurance. - Collaborate with operations, IT, and client teams to integrate AI solutions into existing workflows. - Change Management & Stakeholder Engagement: - Conduct AI awareness workshops for leadership, operations, and support teams to build AI adoption capability. - Work closely with HR and training teams to upskill employees in AI-driven processes. - Develop AI governance frameworks to ensure compliance with ethical AI practices and data privacy regulations. - Performance Monitoring & Optimization: - Define key success metrics to track AI impact on cost, efficiency, and service quality. - Generate impact reports on AI implementation effectiveness, employee adaptability, and customer experience. - Continuously optimize AI solutions based on feedback, performance data, and operational insights. Key Qualifications & Skills: - Years of Experience: 5-8 years working knowledge in AI Technical Expertise: - Experience in AI/ML models, automation, NLP, voice analytics, process optimization. - Knowledge of AI tools such as RPA, chatbot platforms, AI-based analytics tools, and AI-powered CRM solutions. - Strong understanding of data-driven decision-making, AI ethics, and compliance frameworks. Business & Industry Knowledge: - Deep understanding of AI applications in customer service, sales, operations, and quality assurance. - Ability to bridge the gap between technology and business needs. Soft Skills & Execution Ability: - Strong problem-solving, analytical, and strategic thinking skills. - Excellent stakeholder management and change leadership. - Ability to effectively communicate AI benefits and limitations to non-technical teams. Why Join Vindhya - Pioneering Impact Sourcing: Work at the intersection of AI, social impact, and business process transformation. - Human-First AI Strategy: Lead AI-driven innovations without replacing the human touch that defines Vindhya. - Diverse & Inclusive Work Culture: Be part of a value-driven organization that embraces diversity and sustainability. - Growth & Innovation: Drive cutting-edge AI projects while working with industry leaders in BFSI and ITES.,

Posted 1 week ago

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E-commerce Expert Discreet Solutions

1.0 - 2.0 years

3 - 4 Lacs

Pune

Work from Office

Manage and optimize e-commerce and quick commerce platforms, enhance D2C performance, automate operations, improve customer experience, analyze ROI, and drive growth through data and market trends. Required Candidate profile Candidate should have Experience in E-commerce , shopify , amazon seller central, customer journey mapping Perks and benefits PF , ESIC , Health insurance

Posted 3 months ago

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