Digital Transformation Manager (HRIT)

As a Digital Transformation Manager/Sr Manager at Darwinbox, your role involves driving client success through tailored digital transformation plans and fostering strong relationships with key stakeholders. Here is a breakdown of your responsibilities and qualifications: Role Overview: Darwinbox, Asia's fastest-growing HR technology platform, is dedicated to designing the future of work by prioritizing employee experience and customer success. With a focus on continuous innovation, the firm serves 900+ global enterprises across 116+ countries, including notable customers like Nivea, Starbucks, and Swiggy. Key Responsibilities: - Client Engagement: Build strong relationships with key stakeholders and align SaaS solutions with client needs. - Transformation Strategy: Design and execute digital transformation plans to enhance client workflows. - Onboarding & Adoption: Lead end-to-end onboarding and drive user engagement strategies. - Success Metrics: Define KPIs to measure client success and optimize platform usage. - Change Management: Develop change management initiatives for smooth transitions. - Cross-Functional Collaboration: Partner with product, sales, and technical teams to enhance platform capabilities. - Continuous Improvement: Identify opportunities to improve client experiences through new features and process enhancements. - Industry Expertise: Stay updated on SaaS trends and customer success best practices. Qualifications: - Education: Bachelor's degree in Business, Technology, or related field. Certifications in Customer Success or Project Management preferred. - Experience: 8+ years in customer success, account management, or digital transformation roles in a SaaS environment. - Skills: Proficient in project management tools, communication, stakeholder management, SaaS platforms, CRM tools, and data analytics. - Key Competencies: Customer-centric, strategic thinker, collaborative, adaptable, with leadership and team management skills. Join Darwinbox to be a part of a world-class product company backed by marquee global investors, where you can drive organizational changes and lead successful customer success strategies in a dynamic SaaS environment.,