Digital Transaction Monitoring - Team Lead (AVP)

Role & responsibilities Manage the detection team to perform monitoring and detecting fraud transaction at the earliest stage, and minimizing fraud losses. Develop and implement strategies for automation and digitisation of FCM processes Provide recommendations for modification of existing fraud s & process development based on industry trend, fraud trends, customers complaints, dispute trends, feedback & analysis of the same. Ensure real time card transactions s are closed logically Monitor and highlight issues while keeping risk in control. Coordinate with phone banking centre and assist them for real time resolution of cases Coordinate with the operations team for posting temporary limit, dispute resolution, and coordination with the customer through team members for providing necessary documents required for fraud dispute resolution process. Manage projects in coordination with IT department and carry out the UAT and production testing Responsible for achieving the target of AFPR, FSR and Detection rate and review capacity Planning. Assist Internal and External Audit on walk through / processes on transaction monitoring. Provide feedback and inputs to Team /Analytics based on observed fraud trend and intelligence received from market/field to strengthen and improve fraud prevention and detection. Coordinate with Visa and MasterCard (network) and review quarter performance. Attend monthly/quarterly NPCI and network fraud management workshops, meetings on UPI and digital products. Provide inputs/feedbacks on launch of new products on CMC/PMC note raised in OAS. Conduct monthly presentations to the senior management on fraud trends and performance. Ensure professional behavior of the unit & create a good environment to increase the morale of the team members. Preferred candidate profile Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines