Digital Technology Practice Head (BFSI)

Job Title: Head Digital Technology Delivery/ Practice Head

Location: India (GCC - [Bangalore)

Reporting to: Head of Technology - India

Industry: BFSI

Employment Type: Full-time

About the Role:

We are seeking an accomplished technology leader to head the Digital Technology Delivery team at our India Global Capability Center (GCC). This individual will be responsible for overseeing the delivery of strategic digital solutions across platforms, driving innovation, enhancing customer experience, and partnering with business and global technology teams to execute digital transformation initiatives. Individual should be owning digital delivery and been in engineering digital delivery leadership roles for the last 5-7 years at least and has user experience, mobile programming, customer experience, digital (UI/UX) skills.

Key Responsibilities:

• Lead the digital delivery organization covering areas such as web applications, mobile apps, cloud platforms, APIs, customer portals, and agent tools.
• Own end-to-end delivery of digital projects/programs, ensuring on-time, on-budget, and high-quality outcomes.
• Partner closely with business, operations, and global IT stakeholders to align delivery roadmaps with strategic business goals.
• Build and scale Agile delivery models, DevOps practices, and continuous integration/continuous deployment (CI/CD) pipelines.
• Manage a diverse team of software engineers, architects, scrum masters, product owners, and QA professionals.
• Champion digital innovation bring in emerging technologies such as AI/ML, Low-Code/No-Code, Intelligent Automation, and Cloud-native solutions into the portfolio.
• Create and enforce robust governance for project tracking, risk management, compliance (including cybersecurity, data privacy, and regulatory mandates).
• Develop strong vendor partnerships for flexible delivery capacity augmentation when required.
• Set up metrics/KPIs to measure delivery efficiency, customer satisfaction, and business impact.
• Foster a culture of learning, collaboration, and high performance.

Qualifications:

Bachelors/Master’s degree in Computer Science, Engineering, or a related discipline.

• 20+ years of progressive experience in technology delivery, with at least 5 years leading digital technology initiatives preferably in insurance or financial services.

• Strong experience managing large, distributed teams (onsite-offshore model).

• Deep expertise in digital platforms (web/mobile), APIs/microservices, cloud development (AWS/Azure), and modern engineering practices.

• Proven track record in Agile (Scrum, SAFe) and DevOps transformation.
• Familiarity with insurance industry processes (underwriting, claims, policy admin, customer servicing) is a strong plus.
• Excellent stakeholder management, executive communication, and team leadership skills.
• Ability to thrive in a matrixed, fast-paced, global environment.

Preferred Skills:

• Certifications: SAFe Agilist, PMP, Scrum Master, Cloud certifications (AWS/Azure).
• Exposure to InsurTech partnerships and emerging tech ecosystems.
• Experience with modernization programs (legacy-to-digital transition).