Digital Producer I

35%

of Time

Work directly with various stakeholders to make sure the requirements get completed on time.

There needs to be close interaction and collaboration with:

- Global business teams (Marketing/BX/Core sites/branded sites teams) to gather project requirements

- Our digital agency partners/SEO partners to customized content generated

- Manage contractors (from resource planning, to work delivery and review) to do the publishing for respective brands

- QA team to make sure all updates are made, and the site is good to go

- Web hosting team for domain requirements

Requirement Gathering & Business Coordination:

• Partner with marketing and brand teams to understand content and website requirements.
• Translate business needs into structured briefs and publishing/development tasks.
• Facilitate prioritization meetings and sprint planning with content and tech teams.

. 30%

Content Management System:

Work closely with content partners and ad-hoc teams to communicate requirements and create websites with high-quality content across different brands and countries.

Tasks include:

- Understand and analyze content to fit the platform

- Ensure content is updated within timelines and data quality is achieved

- Check Page Layouts and Review HTML coding to fix issues if any

15%

of Time

. Project & Delivery Management

. Monitor the teams shared mailbox. Respond to clients on queries or requests. Provide solution to queries or guide the clients. Commit on timelines, allocate requests, and communicate back once work is completed.

. Add and Assign projects to the team through JIRA. Ensure completion of the same before / on due date. Maintain ongoing communication with requestor regarding project concerns, any changes in due dates / resource availability, etc

• Track requests and delivery status using JIRA or similar tools. Update JIRA with the feedback and ensure corrective steps are taken.
• Coordinate with publishing, QA, and development teams to ensure timely delivery.
• Maintain project trackers, update stakeholders, and flag risks proactively.
• Work as a Subject Matter Expert on the functional domain and support the team for functional queries. Troubleshoot queries on floor and escalate to manager as needed

10%

of Time

Reporting & Insights

• Create and maintain dashboards to track publishing capacity, SLA compliance, and content performance (using Excel, Power BI, or other tools).
• Present data-driven insights and recommendations to business and leadership teams.

10%

of Time

Other:

- Proactively problem-solve system, content and digital asset issues. Need to get on calls and email clie nts/stakeholders whenever required

- Ensure that the documentation is updated according to changing guidelines.

- Work on Continuous Improvement (CI) Initiatives focusing on increasing efficiencies and automation wherever needed. Seek opportunities to enhance processes and work flows

- Communicate improvement feedback to the other team members where appropriate. Establish best practice policies and provide regular updates.

- Participate in various training programs (soft skills, functional skills) rolled out by GIC India

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Minimum Degree Requirements:

Bachelors

Preferred Degree Requirements:

Masters

Preferred Major Area of Study:

Culinary Industry, Management, IT, Digital Media

Required Professional Certifications:

Bachelor's degree in Marketing, Business, Communications, or Information Systems.

Preferred Professional Certifications:

Master's degree in Marketing, Business, Communications, or Information Systems.

Minimum years of related experience required:

5 (work experience with websites, digital asset management, or systems administration)

Preferred years of related experience:

4 (work experience with websites, digital asset management, or systems administration)