Digital Operations Manager eCommerce

You will be joining TVS Motor Company, a distinguished two and three-wheeler manufacturer globally, with a focus on sustainability and a 100-year legacy of Trust, Value, and Passion. As the Digital Operations Manager for eCommerce in Bengaluru, your primary responsibility will be to lead the strategic and operational execution of digital initiatives across online and offline retail channels. This includes launching and scaling digital commerce, as well as digitizing dealership operations. Your role will involve spearheading omnichannel and eCommerce execution by developing and executing the omnichannel roadmap, owning channel-wise planning, monitoring channel performance, and implementing interventions to enhance growth and customer experience. You will also be responsible for designing eCommerce ops workflows, establishing SOPs, SLAs, KPIs, and governance models, and driving onboarding and training for dealers, sales teams, and partners. Furthermore, you will lead the retail operations digitization efforts by defining business-side ownership for digital platforms, ensuring tools are aligned with operational realities, and driving behavioral adoption. Your role will also involve defining and evolving user journeys and platform features, working closely with IT and vendors, leading change management initiatives, and aligning the digital operations roadmap with broader business and transformation objectives. To excel in this role, you should have at least 7 years of experience in digital operations and eCommerce roles, a proven track record in launching and scaling D2C or marketplace commerce platforms, an understanding of digital adoption frameworks, change management, and stakeholder engagement. Additionally, you should possess strong program management skills, familiarity with tools like OMS, CRM, LMS, DMS, analytics platforms, and excellent written and verbal communication abilities to facilitate alignment across technical and business teams.,