Digital Marketing Team Manager

Digital Marketing Team Manager

Roles and Responsibilities:

• Provide day-to-day management and oversight of Digital Marketing resources, maintaining work schedules and overseeing time off requests, staffing conflicts, and resourcing, along with direct support of management.
• Monitor and regularly assess overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues, and escalating foreseeable attrition risks.
• Actively participate in individual team members performance reviews, providing regular feedback regarding misses/errors and additional training needs to leadership, contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the GCoE Digital Marketing Team.
• Coordinate with GCoE Digital Marketing Team resources to ensure work is completed accurately and in accordance with standard practices/guidelines and defined service level agreements.
• Share feedback regularly to support management and onshore leads in assessment of individual skills and aptitude along with potential for career expansion.
• Provide and share on a regular cadence status updates/reports with leadership.
• Ensure the entire GCoE Digital Marketing Team is working together as a cohesive unit in support of the global Digital Team's exemplary work, goals, and values.
• Maintain a current understanding of each Digital Team's capabilities, processes, workflows, SLAs, and Gallagher brands guidelines and business divisions to ensure accurate oversight and output of deliverables.
• Keep oneself abreast and updated on industry best practices in Digital Marketing and support team members as needed.

Required Skills:

• Demonstrated project and/or resource management understanding.
• Experience with/knowledge of Workfront or other project management software.
• Proficiency in Microsoft Office Suite programs.
• Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems.
• Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills.
• Leads with empathy and a solution-oriented mindset with strong mentorship skills.

QUALIFICATION:

• MBA or equivalent in Marketing.