Digital & IT Functional Operations Manager

Job Title: Digital & IT Functional Operations Manager

Reports to:

Location

Role Overview:

Digital & IT Functional Operations Manager

Key roles and responsibilities:

1. Strategic Execution:

• Develop actionable roadmaps and ensure delivery across digital transformation programs
• Drive alignment across cross-functional teams and track progress on strategic priorities and goals as established in the tactical business plan

2. Improve Daily Operations with Technology:

• Use tools like Microsoft Power Platform, Teams, etc. to build smart workflows.
• Spot manual and repetitive tasks and automate them using AI and low-code platforms.

3. Decision Support & Communication:

• Prepare briefings, dashboards, and data-driven insights to support decision-making
• Communicate effectively across teams for effective execution

4. Governance & Rhythm:

• Organize important meetings and business reviews
• Make sure action items are followed up on and executed in a time
• Support and coordinate D&IT events and be responsible for office operations

5. Culture & Team Enablement:

• Promote a culture where innovation, learning, and improvement are encouraged
• Help with onboarding new hires and make sure team members stay informed and connected
• Lead and manage internal and external communications for effective team collaboration

Experience and Skills

• 58 years in digital transformation and operations
• Familiar with AI, automation tools, Microsoft 365, and data analysis
• Bias for action, curiosity, and a continuous improvement mindset
• Ability to operate independently and influence

Nice-To-Have Extras:

• Hands on with low-code-no-code platforms and automation platforms
• Familiar with cybersecurity, data handling, and how to manage program risks
• Experience working in global teams or large organizations