Digital IT Functional Operations Manager

Role Overview:

The Digital Operations Lead Digital & IT Functional Operations Manager is instrumental in

leading all operational activities of the D&IT function including and not limited to orchestrating

digital initiatives, optimizing operational workflows, and embedding automation across the

function. This role is ideal for a hands-on leader who thrives in dynamic environments,

leverages modern technologies, and proactively drives efficiency through AI and automation.

Key roles and responsibilities:

1. Strategic Execution:

• Develop actionable roadmaps and ensure delivery across digital transformation

programs

• Drive alignment across cross-functional teams and track progress on strategic priorities

and goals as established in the tactical business plan

2. Improve Daily Operations with Technology:

• Use tools like Microsoft Power Platform, Teams, etc. to build smart workflows.

• Spot manual and repetitive tasks and automate them using AI and low-code platforms.

3. Decision Support & Communication:

• Prepare briefings, dashboards, and data-driven insights to support decision-making

• Communicate effectively across teams for effective execution

4. Governance & Rhythm:

• Organize important meetings and business reviews

• Make sure action items are followed up on and executed in a time

• Support and coordinate D&IT events and be responsible for office operations

5. Culture & Team Enablement:

• Promote a culture where innovation, learning, and improvement are encouraged

• Help with onboarding new hires and make sure team members stay informed and

connected

• Lead and manage internal and external communications for effective team collaboration

  Experience and Skills

• 58 years in digital transformation and operations

• Familiar with AI, automation tools, Microsoft 365, and data analysis

• Bias for action, curiosity, and a continuous improvement mindset

• Ability to operate independently and influence

   Nice-To-Have Extras:

• Hands on with low-code-no-code platforms and automation platforms

• Familiar with cybersecurity, data handling, and how to manage program risks

• Experience working in global teams or large organizations