Digital Account Manager - Client Servicing

About the Company:-

Oxper Martech is the top B2B Marketing & Advertising agency in Gurgaon. We provide B2B Digital Marketing, ABM, Social media marketing & 360 degree solutions to our clients.

Responsibilities:-

• Ensuring a positive and professional client service experience.
• Plan and execute all digital marketing campaigns based on marketing strategies/ remarketing ads etc.
• Managing client inquiries via phone, email, online, or in person.
• Directing client concerns or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Getting Digital Marketing Strategy & Advertising Strategies which include Social Media, S.E.O., Google AdWords and any other platforms as per requirements.
• Day-to-day management of online campaigns across channels including (but not limited to): paid social, paid search, content, organic, referral, email, direct mail, podcasts, videos etc
• Expediting serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Keeping track of new products on offer and emerging trends in client services.
• Recommending improvements based on client services feedback.
• Provide hands-on support with the delivery of digital campaigns.
• Build long-term associations with global clients and ensure customer satisfaction.
• Provide solutions by finding ways and means of cutting across functions by understanding their business objectives.
• Manage delivery by managing workflow, resource requirements, and output quality.

Requirements :-

• Proven experience in digital marketing and creatives.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience in setting up and optimizing Google AdWords campaigns.
• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal and recordkeeping skills.
• Experience in SMO, SMM, SEM, SEO and other digital marketing tools.
• One must have their own laptop and good internet connectivity.