Digital Account Manager - Client Servicing

About the Company:- Oxper Martech is the top B2B Marketing & Advertising agency in Gurgaon. We provide B2B Digital Marketing, ABM, Social media marketing & 360 degree solutions to our clients. Responsibilities:- Ensuring a positive and professional client service experience. Plan and execute all digital marketing campaigns based on marketing strategies/ remarketing ads etc. Managing client inquiries via phone, email, online, or in person. Directing client concerns or complex queries to relevant departments in a timely manner. Providing clients with technical assistance on products and services. Getting Digital Marketing Strategy & Advertising Strategies which include Social Media, S.E.O., Google AdWords and any other platforms as per requirements. Day-to-day management of online campaigns across channels including (but not limited to): paid social, paid search, content, organic, referral, email, direct mail, podcasts, videos etc Expediting serious issues to management toward prompt resolution. Building positive client relations by checking in regularly and following up on active processes. Maintaining client records and documenting processes. Identifying potential client services concerns and facilitating proactive intervention steps. Keeping track of new products on offer and emerging trends in client services. Recommending improvements based on client services feedback. Provide hands-on support with the delivery of digital campaigns. Build long-term associations with global clients and ensure customer satisfaction. Provide solutions by finding ways and means of cutting across functions by understanding their business objectives. Manage delivery by managing workflow, resource requirements, and output quality. Requirements :- Proven experience in digital marketing and creatives. Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate. Experience in setting up and optimizing Google AdWords campaigns. Exceptional ability in providing professional, efficient, and friendly client services. Ability to coordinate with other departments on client-related matters. Advanced ability to provide technical assistance, resolve issues, and recommend improvements. Ability to keep updated on new developments in the field of client services. Excellent interpersonal and recordkeeping skills. Experience in SMO, SMM, SEM, SEO and other digital marketing tools. One must have their own laptop and good internet connectivity. Show more Show less