Devops Engineer II

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligencelinking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology, the Conviva Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.

DevOps Engineer

II

What Success Will Look Like

• Work with development teams to build and maintain cloud environments to specifications developed closely with multiple teams. Support and automate the deployment of applications into those environments
• Diagnose and resolve occurring, latent and systemic reliability issues across entire stack: hardware, software, application and network. Work closely with development teams to troubleshoot and resolve application and service issues
• Continuously improve Conviva SaaS services and infrastructure for availability, performance and security
• Implement security best practices primarily patching of operating systems and applications
• Automate everything. Build proactive monitoring and alerting tools. Provide standards, documentation, and coaching to developers.
• Participate in 10x7 on-call rotations.
• Work with third party service/support providers for installations, support related calls, problem resolutions etc.
  

Who You Are & What You've Done

• 2+ years of experience in DevOps/SRE including automated system configuration, application deployment, and infrastructure-as-code.
• Good Linux system administration abilities.
• Experience in container orchestration using self-hosted Kubernetes/EKS/GKE is a must.
• Real-world experience in working in large-scale AWS or GCP environments.
• Understanding of CI/CD pipelines using GitHub, CircleCI/Jenkins, JFrog Artifactory/Nexus and ArgoCD.
• Hands-on in any one of the scripting languages: Shell, Python, etc.
• Understanding of SSL and DNS.
• Hands-on on any configuration management tools like Ansible, Puppet or Chef.
• Experience in deploying and running any open-source monitoring/graphing solution like Prometheus, Grafana, etc.
• Basic understanding of networking concepts.
• Always adhere to security best practices.
  

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com