DevOps Engineer

Qualification:

We are looking for a skilled DevOps Engineer with strong hands-on experience in Python scripting, Ansible automation, and IT service management tools such as ServiceNow (SNOW). The ideal candidate will be responsible for supporting and automating operational workflows, managing server lifecycle activities (including sheriffing and decommissioning), and optimizing the process flow of ticketing systems to ensure operational efficiency and compliance.

Key Responsibilities:

• Design, develop, and maintain automation scripts and workflows using Python and Ansible to streamline deployment, configuration, and maintenance activities
• Manage server lifecycle operations, including provisioning, patching, sheriffing, and decommissioning in alignment with organizational standards
• Integrate and maintain workflows with ServiceNow (SNOW) for incident, change, and service request management
• Ensure compliance and tracking of ticketing process flows, driving automation to minimize manual intervention
• Collaborate with cross-functional teams (Infra, Network, and Application) to improve end-to-end operational efficiency
• Support continuous integration and continuous deployment (CI/CD) pipelines for infrastructure and application delivery
• Monitor system performance, troubleshoot issues, and drive proactive improvements in infrastructure reliability
• Create and maintain technical documentation, process workflows, and automation playbooks
• Participate in on-call rotations or sheriff duties to ensure 24/7 system availability and adherence to SLAs

Good to Have:

Exposure to Cloud environments (AWS, Azure, GCP) and Infrastructure as Code (IaC).Experience in log analysis, monitoring tools (Prometheus, Grafana, ELK).Basic understanding of containerization (Docker, Kubernetes).

Behavioural Competencies :

• Proven experience of delivering process efficiencies and improvementsClear and fluent English (both verbal and written)
• Ability to build and maintain efficient working relationships with remote teams
• Demonstrate ability to take ownership of and accountability for relevant products and servicesAbility to plan, prioritize and complete your own work, whilst remaining a team playerWillingness to engage with and work in other technologies

Skills:

• Ansible
• DevOps
• ServiceNow
• Amazon CloudFront
• Dev/Tools Infrastructure Supp