Desktop Support Engineer

Job Description

TZ Railings Pvt. Ltd. is a division of VIVA RAILINGS LLC. VIVA RAILINGS LLC. offers total railing solutions for your project, from Design, Engineering to Fabrication and Installation of stunning, safe and sustainable railings. VIVA Railings offers a wide variety of Modular Railing System with various Infill options ranging from Decorative Glass to Classical cable. VIVA railings has new division of METAL SPACES for all your custom, architectural, metal and glass needs. Metal Spaces turnkey solutions from concept to design and engineering to fabrication, serving projects all throughout North America. Website : www.vivarailings.com We are looking for a dedicated and talented Desktop Engineer to join our team in Chennai. As a Desktop Engineer, you will play a crucial role in providing technical support and maintaining the organization's desktop infrastructure. Your expertise will ensure that our end-users have reliable and efficient desktop systems to support their daily operations. Location : Chennai Office Shift : 1.00 noon - 10.00 pm Role & responsibilities 1. Install, configure, and troubleshoot desktop hardware, software, Autodesk and other design tools, peripherals for end-users. 2. Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions. 3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. 4. Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure. 5. Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software. 6. Perform regular maintenance and updates on desktop systems to ensure optimal performance and security. 7. Assist in the implementation of IT policies and security measures to safeguard desktop systems and data. 8. Provide end-user training on hardware and software usage to enhance their productivity and technical skills. 9. Document technical procedures, troubleshooting steps, and knowledge base articles for future reference. 10. Stay informed about the latest trends and advancements in desktop technologies to improve support services. Requirements: 1. Proven experience as a Desktop Engineer or in a similar technical support role. 2. Strong knowledge of desktop operating systems (Windows and macOS) and standard software applications. 3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues. 4. Familiarity with network connectivity and basic understanding of IT infrastructure components. 5. Excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner. 6. Ability to work independently and handle multiple tasks simultaneously.