Desktop Support Engineer

Job Description

Desktop Support Engineer Job Name: Desktop SupportEngineer Job Role: IT Engineer Industry:IT/ Software Job Location:Sanand, Ahmedabad Experience:1- 5year Salary:Best in the industry Education:Any Graduate, Diploma(Computer) Job Summary: We are looking for a Desktop Support Engineer to provide technical assistance to clients. hewill help install, upgrade and troubleshoot hardware and software systems. Heshould have a problem-solving attitude along with the ability to give clear technical instructions.he should also be familiar with remote troubleshooting techniques. About The Role :: Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel.Windows Server Setup and Maintenance.Firewall Maintenance. Network & Internet to be Managed. Format and OS installation knowledge on Win 7 and above.Should have knowledge of Gateway, Active Directory, DNS, DHCP.knowledge of hardware & networking.OS Installation and troubleshooting, patches updates, etc.Having a sound knowledge on Windows 10 operating system.Outlook configuration and PST management.Antivirus configuration and management.USB / Network Printer management and configuration.