Desktop Support Engineer L2

2 - 4 years

4 - 8 Lacs

Posted:21 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Act as a Single Point of Contact (SPOC) for users seeking assistance with IT services
  • Log all IT-related tickets including incidents, service requests, and events using the designated ITSM tool
  • Handle incoming queries via phone, email, or directly through the ticketing system
  • Ensure accurate categorization and prioritization of logged tickets
  • Provide first-level support and troubleshooting or escalate as per defined procedures
  • Maintain detailed documentation of user interactions and resolutions
  • Ensure timely follow-up and closure of tickets within agreed SLAs

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