14 Spoc Jobs

Act as the Single Point of Contact (SPOC) for users seeking support with IT services under scope Acknowledge and log incoming tickets accurately through the ticketing system Classify and prioritize tickets based on severity and business impact Allocate appropriate category and sub-category for each ticket to ensure accurate routing Provide initial diagnosis and attempt resolution for standard issues Escalate unresolved or critical incidents to appropriate support teams as per escalation matrix Monitor ticket queues and follow up to ensure timely resolution within SLA Maintain clear documentation of ticket status, actions taken, and resolution details

Job Title: Client Operations Specialist Job Type: Permanent Job location : Nungambakkam, Chennai Working Days : Monday to Friday Shift Time: US Shift [5.30 PM to 2.30 AM] Role & responsibilities Manage candidate flow, track open requisitions, and ensure timely hiring manager feedback. Provide clear, data-driven reporting to stakeholders on fulfillment status. Review resumes, manage requisitions, and support hiring manager submittals. Navigate Vendor Management Systems (VMS) to oversee work orders and ensure data accuracy. Communicate effectively with suppliers, clients, and internal teams. Act as a backup for MSP accounts to ensure consistent delivery. Handle supplier terminations professionally and maintain positive engagement. Identify opportunities for process improvement and support implementation of best practices. Preferred candidate profile Bachelors degree (Business or HR preferred) Minimum 2 years of experience in Recruitment or HR/staffing operations Proficiency in Microsoft Office Suite Excellent communication and stakeholder management skills. Feel Free to reach Hanni Monica @ 9500070112/ monicah@aleroninc.com

Hi All, Currently we are hiring for Technical and End to end Recruiter for a leading based automotive company Preferred -Female Candidates Those who are interested can apply to the given email address mkumar@v2soft.com Experience Required: 1+ Years in Client Relationship ManagementLanguage Requirement: Must be fluent in Tamil (Speaking) and English (Writing & Speaking).Gender Preference: Female candidates preferred (Open to all qualified candidates) Exp- 1 to 2 Years Salary - 3.2 LPA Mukesh Kumar Senior Level Recruiter V2SOFT, Pvt Ltd. Email : mkumar@v2soft.com SPERO SIERRA, Plot No: 21, 2nd Floor, Electrical-Electronics & Instruments Industries, Land Mark: Behind KIA/SKODA Showroom Perungudi Perungudi, Sholinganallur Taluk, Chennai- 600096 WWW.V2SOFT.COM

Duties The Contingent Workforce Specialist will provide operational support to the Contingent Workforce Program team. This role will be responsible for managing daily program activities and will partner closely with Adobe internal teams, as well as our managed service provider. In addition to day-to-day support activities, this role will also drive our audit processes and work on special projects, as needed. What You Will Do: You will closely work with a wide range of stakeholders and will manage the overall day to day operations of the Contingent Worker Program Provide support for line managers with respect to CW guidelines, policies and procedures Monitor and approve new worker requests Act as the first escalation point for contingent worker support and issue resolution Work with key stakeholders to ensure streamlined worker on-boarding and off-boarding Partner with internal Adobe teams on quarterly and project-based efforts Update process documentation, document and ensure processes are clearly communicated to all stakeholders on an on-going basis Ensure client service and satisfaction in all areas of position Perform other duties as assigned Skills Youre Good At: Developing relationships with various functions across the organization Bringing a hands-on approach when solving problems Working under pressure in a fast-paced environment Able to manage multiple tasks and meet deadlines Able to continuously improve processes and procedures You Have: Demonstrated clear communication skills, both written and verbal ability to communicate complicated details effectively with individuals at all levels within the organization Minimum of 2 - 3 years of contingent workforce, staffing or HR operations experience Solid Excel and PowerPoint skills High learning agility and dealing with ambiguity Workday and ServiceNow experience preferred Ability to maintain confidentiality, integrity and professionalism Strong critical thinking and problem-solving abilities High attention to detail, ability to recognize and recommend improvement Proactive and able to organize and prioritize with limited guidance and a focus on delivering exceptional customer service experiences

We are looking for R&D Project Managers for end to end Project Completion from Molecule / Noble Discovery molecule of CDMO Customers to Prototype Development, Tech Transfers, Tech Absorption and Industrialisation. Title: Senior Manager Projects - R&D Qualification: B.Tech / B.E - Chemical Engg. PMP Certification is desirable Experience: 12 Years to 20 Years Location : Pune Saturdays - 2 Offs Transport facility : Yes You should be working in R&D Units of Agro Chem / Pesticies / Crop Protection Chemical Mfg Companies in the business of CRAMS / CDMO for Customers / Global Clients. In this role, you will lead research and development projects focused on Crop Sciences / Crop Protection Chemical products, ensuring seamless technical transfers, efficient project execution, and alignment with client needs. Candidates working at Mfg locations managing Capex Projects are in-eligible. Key Role: Develop, implement, and monitor comprehensive project plans, timelines, milestones, and deliverables to ensure on-time and on-budget completion of R&D initiatives. Coordinate all Project-related activities for the Technical transfer of products from development to manufacturing, including Synthesis processes. Lead cross-functional project teams, including R&D, manufacturing, quality assurance, and regulatory affairs, to achieve optimal project outcomes and resolve any issues promptly. Evaluate Project planning scenarios, including milestone dates, decision points, and resource allocation to balance risks and efficiencies. Be Single Point of Contact for the Projects assigned for External Clients and R&D Scientist and Factory Team. Skills: Excellent Communication Skills. Good Interpersonal Skills. Should have good stakeholders management skills. Candidates working at Mfg locations managing Capex Projects are in-eligible.

You will be the Business Analyst for the Media domain, serving as the Single Point of Contact (SPOC) between Clients and technical teams. Your primary responsibilities will include assisting in product designing, implementation, and demonstrating expertise in the Media domain. With over 7 years of work experience, you are expected to have a strong understanding of the Media & Advertising industry, including MarTech, AdTech, Publishing, and Entertainment. Your role will involve requirement gathering, gap assessment, functional documentation, and product backlog management. Additionally, you will be involved in solution building, pre-sales activities, working on RFPs and RFIs specific to the Media & Advertising domain. Your proficiency in different tools and platforms used in advertising, publishing, and digital marketing ecosystems will be crucial. Strong analytical and problem-solving skills are essential for understanding business needs and creating business requirement documentation. You will also be responsible for preparing client business cases, requirement understanding documents, and supporting projects throughout the development life cycle. Collaboration with development teams and other stakeholders is key, as you participate in UAT, RFPs, RFIs, and prospect meetings. Your role will also involve building competitive proposals that include solutioning of Adtech and MarTech ecosystems. Continuous learning and acquiring proficiency in new tools and technologies will be expected. As a Functional Analyst, you are required to demonstrate extensive functional knowledge of managed products and projects. Strong analytical and problem-solving skills are essential, along with the ability to serve as the functional Single Point of Contact (SPOC) for assigned activities. Proactively identifying and addressing risks, collaborating with technical teams, and managing critical situations effectively are key aspects of this role. Your communication, documentation, and presentation skills will be crucial as you translate requirements into relevant documents such as Functional Specifications Reports (FSR), Use Cases, and High-Level Sequence Diagrams. Proficiency in Root Cause Analysis, Gap Analysis, and Impact Analysis is expected, along with a proactive learning approach and a focus on process improvement. Regular updates and engagement with stakeholders, along with timely project/product status reports, will be essential for success in this role.,

You will be responsible for performing Manager review of complex federal and state tax returns of US Individual and Trusts (Form 1040 and 1041) prepared by associates and first level reviewed by senior associates/Assistant Manager. It is essential to stay up-to-date with the tax law changes and apply them to the tax returns. Managing high net worth individual clients and large engagements will be a key part of your role. You will also be accountable for ensuring Quality Assurance for projects handled by the team. Identifying technical issues on engagements and providing recommendations to the engagement teams will be crucial. As a subject matter expert and the go-to person, you will facilitate knowledge sharing within the team. Your role will involve managing the engagements, coaching the team on technical concepts, and actively participating in technical forums. Training team members on high technical concepts and developing their skills will be part of your responsibilities. You will need to build professional relationships with the engagement teams and lead the team independently while assisting in their career development. Acting as a Single Point of Contact (SPOC) or liaison with the US offices you closely work with is also expected. Grant Thornton INDUS, comprising GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd, supports Grant Thornton LLP's operations. Established in 2012, Grant Thornton INDUS employs professionals across various disciplines including Tax, Audit, Advisory, and other operational functions. The firm focuses on making business more personal, building trust into every result, and collaborating effectively with strong relationships. Grant Thornton INDUS offers professionals an opportunity to contribute significantly and serve communities in India through inspirational and generous services.,

You will be responsible for performing Manager review of complex federal and state tax returns of US Individual and Trusts (Form 1040 and 1041) that are prepared by associates and first level reviewed by senior associates/Assistant Managers. It is crucial to stay updated with the tax law changes and apply them accurately on the tax returns. You will manage high net worth individual clients and large engagements, ensuring quality assurance for projects handled by the team. Identifying technical issues on the engagements and providing recommendations to the engagement teams will be part of your role. Acting as a subject matter expert (Go-To Person) and facilitating knowledge sharing within the team is essential. You will be required to manage the engagements effectively, coach the team on technical concepts, and participate actively in technical forums. Training team members on high technical concepts, identifying gaps, coaching, mentoring, and developing the technical skills of team members will also be part of your responsibilities. Building professional relationships with the engagement teams and leading the team independently while assisting in their career development are key aspects of the role. Additionally, you must serve as a Single Point of Contact (SPOC) or liaison with the US offices you closely work with. Your skills should include the ability to perform Manager review of complex federal and state tax returns of US Individual and Trusts, stay up-to-date with tax law changes, manage high net worth individual clients and large engagements, and ensure quality assurance for projects handled by the team. Grant Thornton INDUS comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Established in 2012, Grant Thornton INDUS employs professionals across various disciplines including Tax, Audit, Advisory, and other operational functions. The organization is committed to making business more personal and building trust into every result. Grant Thornton INDUS values collaboration, quality, and strong relationships, offering professionals the opportunity to be part of a significant venture. The firm operates transparently, competitively, and with a focus on excellence, providing a platform for community service and giving back to the communities in which it operates. Grant Thornton INDUS has offices in Bengaluru and Kolkata, India.,

Role & responsibilities The Contingent Workforce Specialist will provide operational support to the Contingent Workforce Program Team. This role will be responsible for managing daily program activities and will partner closely with internal teams, as well as our managed service provider. In addition to day-to-day support activities, this role will also drive our audit processes and work on special projects, as needed. What You Will Do: • You will closely work with a wide range of stakeholders and will manage the overall day to day operations of the Contingent Worker Program • Provide support for line managers with respect to CW guidelines, policies and procedures, • Monitor and approve new worker requests • Act as the first escalation point for contingent worker support and issue resolution • Work with key stakeholders to ensure streamlined worker on-boarding and off-boarding • Partner with internal teams on quarterly and project-based efforts • Update process documentation, document and ensure processes are clearly communicated to all stakeholders on an on-going basis • Ensure client service and satisfaction in all areas of position • Perform other duties as assigned Youre Good At: - Developing relationships with various functions across the organization - Bringing a hands-on approach when solving problems - Working under pressure in a fast-paced environment - Able to manage multiple tasks and meet deadlines - Able to continuously improve processes and procedures You Have: - Demonstrated clear communication skills, both written and verbal; ability to communicate complicated details effectively with individuals at all levels within the organization - Minimum of 2 - 3 years of contingent workforce, staffing or HR operations experience - Solid Excel and PowerPoint skills - High learning agility and dealing with ambiguity - Workday and ServiceNow experience preferred - Ability to maintain confidentiality, integrity and professionalism. - Strong critical thinking and problem solving abilities. - High attention to detail, ability to recognize and recommend improvement. - Proactive and able to organize and prioritize with limited guidance and a focus on delivering exceptional customer service experiences - Bachelors degree or the equivalent combination of education, training, and work experience required.

About The Job Join our team as a Network Project Coordinator, where you will play a pivotal role in overseeing network infrastructure projects, coordinating with ISPs, managing vendors, and ensuring seamless delivery and billing of network links for new and existing offices. Key Responsibilities Network Link Feasibility : Assess the feasibility of network links for new office locations. Collaborate with multiple Internet Service Providers (ISPs) to conduct feasibility checks. Coordination And Follow-up Work closely with onsite engineers to onboard new network links. Ensure timely follow-up with ISPs for link delivery and issue resolution. Monitor billing processes and ensure accuracy and timeliness in invoice management. Vendor Management Act as the single point of contact (SPOC) for all project-related activities concerning network link delivery and billing. Maintain strong relationships with vendors and ensure adherence to agreed Service Level Agreements (SLAs). Project Delivery Track and report on the progress of link deliveries for multiple projects. Identify risks and resolve roadblocks to ensure timely project completion. Technical Oversight Possess a strong understanding of network and operating system basics. Provide technical guidance and troubleshooting support when required. Key Result Areas (KRAs) Completion of link feasibility studies within agreed timelines. Successful onboarding of network links with zero escalations. Timely resolution of billing and invoice discrepancies. Vendor compliance with SLAs. Delivery of network projects within deadlines. Required Skills And Qualifications Educational Background : Bachelor's degree in Computer Science, Information Technology, or related fields Experience 3-6 years of relevant experience in network coordination, ISP management, or similar roles. Technical Skills Strong understanding of network basics (TCP/IP, routing, and switching). Familiarity with operating system fundamentals (Windows, Linux). Knowledge of network engineering and infrastructure concepts. Soft Skills Excellent communication and coordination abilities. Strong problem-solving and analytical skills. Ability to multitask and manage competing priorities effectively

Role- Service Desk Job Description Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group. Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups. Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process. Develop, establish and maintain call prioritization guidelines and escalation procedures. Provide a systems status recording with status information such as known Major Incidents and estimated recovery time. ServiceNow Queue Management - Incident, Service Request, Problem & Change. Ensure all the specified SLAs are met in accordance with the customer agreement. Maintain and drive the call quality keeping customer satisfaction as priority. Escalate customer concerns on timely basis and follow up to closure. Take end to end ownership of call and ticket to ensure timely closure and resolution. Follow the quality parameters as specified by the quality protocol and process to be followed.

Responsible to drive revenue via strategic sales plans, lead a high-performing team, manage client relations, ensure RERA compliance, and collaborate across departments for seamless execution and market growth in a competitive real estate landscape. Perks and benefits Performance based incentives will be given.

Sourcing Resume according Job spec. Coordinate For Interview. Follow till Joins the Company. TL - Should handle the Account One who have Experience in IT Recruitment/US Healthcare Recruitment is best Fit. + Incentives Required Candidate profile Sourcing Resume according Job spec. Coordinate For Interview. Follow till Joins the Company. TL - Should handle the Account One who have Experience in IT Recruitment/US Healthcare Recruitment

Role & responsibilities Preparation of RFQ/SOW working with engineering team for equipment and service sourcing - Scrutinize URS and FMEA to preparation of Design Review Documents working with end-user and engineering SPOC - Preparation of Reports for the trials and Validation activities - Execution of Trials or Validation batches in accordance with QA policy and cGMP in coordination with cross functional team members - Gain approvals through the change management system by providing Justifications using GTRAQ system - Preparation and revision of Standard Operating Procedures (SOP) related to the process, technology, packaging & Validations in P&G system - Preparation of documents in Coupa/Veeva and related documentation - Provide support for completion of documentation on time - Handling of training related responsibilities - Responsible to collate and maintain Site Tech-Doc requirements of all projects as per P&G SOP - Help project with the Gate-pass work-process as per site SOP - Any other Jobs allotted by head of the department