Desktop Support Engineer L2 Pes Hr Services

2.0 - 4.0 years

4 - 8 Lacs

noida, uttar pradesh, india

On-site

Act as a Single Point of Contact (SPOC) for users seeking assistance with IT services Log all IT-related tickets including incidents, service requests, and events using the designated ITSM tool Handle incoming queries via phone, email, or directly through the ticketing system Ensure accurate categorization and prioritization of logged tickets Provide first-level support and troubleshooting or escalate as per defined procedures Maintain detailed documentation of user interactions and resolutions Ensure timely follow-up and closure of tickets within agreed SLAs

Posted 4 days ago

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Language Specialist - Spanish / Mandarin Nurturing Nexis Hr Consulting Llp

0.0 - 3.0 years

5 - 10 Lacs

Bengaluru

Work from Office

Were Hiring L1 Desktop & Helpdesk Support (Spanish / Mandarin) Location: Bangalore (Work from Office) Experience: Freshers (0–1 year) Language Requirement: Spanish (A2/B1+) or Mandarin (HSK Level 2/3+) Are you fluent in Spanish or Mandarin and looking to launch your career in IT Support ? Join a global service desk team and provide frontline tech assistance to international clients! Role Highlights: L1 Technical Support via Calls, Chat & Ticketing Tools Troubleshooting Desktop, Network, Email & Application Issues Ticket Logging, SLA Adherence, and Escalations Full-Time | Rotational/Night Shifts | Onsite in Bangalore What You Need: Good communication skills in English + Spanish or Mandarin St...

Posted 3 months ago

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