Desktop Support Engineer L2 Pes Hr Services

2.0 - 4.0 years

4 - 8 Lacs

noida, uttar pradesh, india

On-site

Act as a Single Point of Contact (SPOC) for users seeking assistance with IT services Log all IT-related tickets including incidents, service requests, and events using the designated ITSM tool Handle incoming queries via phone, email, or directly through the ticketing system Ensure accurate categorization and prioritization of logged tickets Provide first-level support and troubleshooting or escalate as per defined procedures Maintain detailed documentation of user interactions and resolutions Ensure timely follow-up and closure of tickets within agreed SLAs

Posted 1 month ago

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L1 Support Service Desk Engineers For Bangalore IT Companies White Horse Manpower Consultancy

2.0 - 7.0 years

4 - 7 Lacs

Bengaluru

Work from Office

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

Posted 5 months ago

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