Desktop Support Engineer L1

1 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

  • Troubleshooting: Diagnose and resolve hardware, software, and network problems.
  • Installation and Configuration: Install, configure, and maintain computer hardware, software, and peripherals.
  • User Support: Provide technical support to end-users, both on-site and remotely.
  • Hardware and Software Management: Manage technology inventory, place equipment orders, and maintain computer systems.
  • Documentation and Training: Document technical issues and solutions, and provide training to end-users.
  • Network Support: Troubleshoot and resolve network connectivity issues.
  • Asset Management: Manage and track computer hardware and software assets.
  • Customer Service: Interact with users to understand their issues and provide timely solutions.
  • Staying Updated: Keep abreast of the latest technologies and best practices in desktop support.
  • Escalation: Identify and escalate complex issues to appropriate teams.
  • Two Wheels Must.

Job Type: Full-time

Pay: ₹13,500.00 - ₹18,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Application Question(s):

  • Bike Must

Education:

  • Diploma (Preferred)

Experience:

  • Desktop administration: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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