Desktop Support Engineer L1 (Field work)

1 years

1 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Field Support Engineer

Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches

Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction.

Collaborate with other IT teams to resolve complex technical issues.

Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).

Maintain the regional standby stock and deployment of desktops and laptops.

Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.

Periodic business user connect & tracking of actionable.

Physical Asset verification.

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Desktop support: 1 year (Required)

Work Location: In person

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