About The Company
ITC Infotech is a global technology services and solutions provider that delivers innovative IT consulting, application development, and system integration services. With a rich history of excellence and a commitment to technological advancement, ITC Infotech serves a diverse range of industries including manufacturing, retail, banking, and healthcare. The company emphasizes a collaborative work culture, continuous learning, and a focus on delivering value to its clients through cutting-edge solutions. As part of the ITC Limited group, ITC Infotech benefits from a strong legacy of business integrity, sustainability, and customer-centricity, making it a preferred employer for IT professionals seeking growth and stability.
About The Role
We are seeking a motivated and customer-oriented Junior Desktop Support Engineer to join our dynamic IT team in Mumbai. The ideal candidate will be responsible for providing first-level technical support to end-users, ensuring the smooth functioning of hardware and software systems, and maintaining optimal IT operations across the organization. This role offers an excellent opportunity for individuals looking to develop their technical skills in a fast-paced environment while contributing to the overall efficiency of our IT infrastructure. The successful candidate will work closely with various IT teams, assisting in troubleshooting, system setup, and user support, thereby playing a vital role in maintaining the company's technological backbone.
Qualifications
The preferred candidate should possess a Bachelor's degree in IT, Computer Science, or a related field. Candidates with 1 to 2 years of hands-on experience in desktop or IT support will be considered favorably. A good understanding of Windows 10/11 operating systems, Microsoft Office suite, and enterprise tools is essential. Basic knowledge of Active Directory, DNS, DHCP, and fundamental networking concepts is required. Familiarity with endpoint security solutions, antivirus tools, and ticketing systems will be an added advantage. Strong troubleshooting skills, analytical thinking, and excellent communication abilities are crucial for success in this role. Candidates should demonstrate a customer-focused approach and a willingness to learn and adapt in a dynamic work environment.
Responsibilities
- Provide first-level desktop support to end-users both on-site and remotely, ensuring timely resolution of issues.
- Install, configure, and troubleshoot Windows operating systems, MS Office applications, and standard business software.
- Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, and peripherals.
- Set up and maintain user accounts, email configurations, and network access controls to facilitate seamless user operations.
- Ensure proper functioning of LAN, Wi-Fi, and basic network connectivity, addressing connectivity issues as they arise.
- Perform routine system checks, updates, and preventive maintenance to minimize downtime and enhance system performance.
- Accurately log all support requests, issues, and resolutions in the ticketing system for tracking and reporting purposes.
- Coordinate with L2 and L3 support teams for complex issues requiring advanced troubleshooting or escalation.
- Assist with IT asset management activities, including inventory updates, hardware/software documentation, and lifecycle management.
- Support new employee onboarding by setting up systems, configuring access, and ensuring all hardware and software are operational from day one.
Benefits
ITC Infotech offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. This includes competitive salary structures, health insurance coverage, and opportunities for career advancement. Employees have access to ongoing training programs, certifications, and skill development initiatives to stay current with the latest technology trends. The company promotes a healthy work-life balance through flexible working arrangements, employee engagement activities, and a collaborative work environment. Additionally, ITC Infotech provides a conducive workspace equipped with modern facilities to ensure comfort and productivity, along with recognition programs to reward outstanding performance.Equal OpportunityITC Infotech is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, gender, age, religion, nationality, disability, or any other protected characteristic. We believe in providing equal employment opportunities to all qualified candidates and promoting a culture of respect, fairness, and integrity. Our hiring practices are designed to attract talented individuals from diverse backgrounds, ensuring a vibrant and innovative workforce that reflects our global client base and community.
