Desktop Support Engineer

Role & responsibilities

Be the First Point of Contact: Act as the primary resource for technical assistance and

support. Field incoming requests from end-users via our ticketing system, email, phone,

and in-person

• Troubleshoot and Resolve: Diagnose and resolve technical hardware and software

issues for our users, including problems with laptops, desktops, printers, mobile devices,

and core applications.

• User Account Management: Assist with fundamental Google Workspaces, Cloud

Services tasks, such as password resets, unlocking accounts, and managing user group

memberships.

• New Employee Onboarding: Prepare and configure new hire equipment (laptops,

monitors, etc.) and provide a friendly IT orientation to ensure new team members have a

smooth start.

• Documentation: Create and update easy-to-understand support guides and articles for

our internal knowledge base, helping both users and your IT colleagues.

• Asset Management: Assist in tracking and managing IT hardware inventory, ensuring all

company assets are accounted for.

• Escalate When Needed: Recognize and escalate complex or unresolved issues to

senior IT team members (Tier 2/3 support) while providing clear and concise notes about

the issue.

Interested candidates can share resume on- kartikkapoor@dataflowgroup.com