Desktop Support Engineer

As a member of AQR Capital Management, you will be part of a global investment firm that combines financial theory with practical application to achieve concrete, long-term results. Since our inception in 1998, we have excelled in alternative strategies and traditional portfolio management through our commitment to identifying key market factors and developing robust ideas. Our team at AQR embodies a shared spirit of academic excellence, intellectual honesty, and a relentless pursuit of truth in financial markets. We value collaboration, transparency, and openness to new ideas as drivers of innovation. In the role of a Help Desk team member within our Engineering group, you will play a crucial part in supporting various departments at AQR. Reporting to the Senior Help Desk lead, your responsibilities will include: - Handling initial telephone or email inquiries, troubleshooting, and managing simple hardware, software, or administrative issues. - Installing and configuring hardware, software, and mobile applications. - Identifying and escalating complex problems to senior support technicians. - Assisting in the implementation of new applications and project initiatives. - Testing and evaluating new technologies to meet business requirements. - Recording and monitoring issues in a ticketing system (Service Now) while managing multiple cases simultaneously. - Providing prompt and accurate feedback to customers. - Following up with clients to ensure issue resolution. - Documenting procedures and processes for internal and customer use. The ideal candidate for this role should possess the following qualifications: - Preferred certification (Microsoft, A+, Network+, etc.). - 1-3+ years of experience in a help desk environment. - Willingness to work various shifts with short notice and regular overtime. - Proficiency in Windows, MAC, and iOS environments. - Strong oral communication skills. - Attention to detail for maintaining comprehensive notes on tickets. - Ability to diagnose and resolve basic computer technical issues. Join us at AQR Capital Management and be part of a dynamic team dedicated to exploring the complexities of financial markets and delivering innovative solutions.,