Desktop Support Engineer

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Location:

Job Type:

Job Overview:

We are looking for a skilled Desktop Support Engineer to provide technical assistance to our users. In this role, you will be responsible for installing, configuring, and troubleshooting desktop systems, software, hardware, and network issues to ensure smooth day-to-day operations.

Key Responsibilities:

• Technical Support:

  Provide first-line support to users for desktop systems, applications, printers, and other peripherals.

• Installation & Configuration:

  Install and configure hardware (desktops, laptops, printers, etc.) and software applications (Windows, macOS, MS Office Suite, etc.) as per organizational standards.

• Troubleshooting:

  Diagnose and resolve hardware, software, and network issues on user systems in a timely manner. Escalate issues to higher levels of support when necessary.

• System Upgrades & Patching:

  Perform routine software updates, patches, and hardware upgrades as required.

• User Assistance:

  Train and guide users on hardware and software functionality, best practices, and basic troubleshooting techniques.

• Asset Management:

  Maintain an inventory of hardware and software assets, including managing repairs, replacements, and tracking equipment usage.

• Network Support:

  Assist in basic network configuration and troubleshooting, including connectivity issues, IP addressing, and network printer setups.

• Documentation:

  Maintain accurate records of support requests, issues, resolutions, and system configurations in a ticketing system.

• Collaboration:

  Work with other IT team members to resolve larger infrastructure issues and assist in new technology rollouts.

Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field preferred.
• Proven experience as a Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with networking basics, including IP addressing, DNS, DHCP, and VPNs.
• Experience with Active Directory, Office 365, and other enterprise tools.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple issues simultaneously.